Refunds & Returns Policy

At Coast Crafts, we want you to be completely satisfied with your quirky finds.We pride ourselves on a fair and transparent return process. In accordance with consumer protection standards, we offer an extended 30-day return window for all online purchases.

1. RETURN ELIGIBILITY & WINDOW

You have 30 days from the date of delivery to request a return. To be eligible, your item must meet the following criteria:

Condition: Unused, unworn, and in the same condition that you received it.
Packaging: Must be in the original, unopened packaging with all tags and labels intact.
Proof of Purchase: You must provide your order number or digital receipt.

2. NON-RETURNABLE ITEMS

For health, hygiene, and the unique nature of our boutique inventory, the following items cannot be returned:

Blind Boxes/Mystery Items: Once opened, these are final sale.
Hygiene Items: Earrings or intimate jewelry.
Plush Toys: Only returnable if original tags are still attached.
Perishables: Food items (e.g., Nebraska popcorn) are non-returnable.
Clearance: Items marked as “Final Sale.”

3. HOW TO START A RETURN

To ensure your return is processed quickly at our shop, please follow these steps:

Email Us: Contact info@coastcrafts.shop with your Order Number and the reason for the return.
Review: For damaged or incorrect items, please include clear photos of the product and the shipping box.
Authorization: We will provide you with a return authorization and instructions. Note: Returns sent to our Howard St address without prior authorization cannot be accepted.

4. FEES & REFUNDS

$0 Restocking Fee: We do not charge any restocking or administrative fees for returns.
Shipping Costs: * Change of Mind: The customer is responsible for return shipping costs.
- Our Error/Damaged Item: City Limits will provide a prepaid shipping label or cover the full cost of the return.
Processing Time: Once your return is inspected at our Omaha boutique, we will notify you. Approved refunds are issued to your original payment method within 7-14 business days.

5. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged (e.g., broken ceramics), please contact us within 3 days of delivery. We will prioritize a replacement or a full refund at no additional cost to you.